Refund Policy

3 full tests are free and need no card. They use the same generators, the same practice examples and the same scoring as the paid plans, so you can judge whether the service suits you before spending anything. Please use them.

We do not give refunds for change of mind. In particular, no refund is due because:

• You have used the subscription, or seen what is inside it
• You decided you no longer need it, or found something else
• You did not get around to using it during the period you paid for
• You did not achieve a particular result in a real test or selection process
• Your account was suspended or terminated for a clear breach of the terms

Unused time is not refundable or transferable, and the 3-month plan is a single one-off payment rather than something we refund pro rata.

If the service materially fails to deliver what you paid for, contact us and we will put it right. That includes:

• An extended outage that prevents you using the service for a meaningful part of your subscription
• Being unable to access tests your plan includes, where we cannot resolve it
• A duplicate or clearly mistaken charge
• The service not being what was described on the site

Depending on the problem, the remedy may be a repair, an extension of your subscription, a partial refund or a full refund. Where the failure is major, you choose between a refund and a replacement.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits those rights. Where anything above conflicts with them, the law applies.

You can cancel the monthly plan at any time yourself, from your account page — there is a Cancel subscription button and you do not need to ask us. Cancelling stops any future billing, and your access continues until the end of the period you have already paid for. The 3-month plan does not renew, so there is nothing to cancel — it simply ends.

Email ravijay.j@gmail.com with the email address on your account and what went wrong. We aim to respond within 5 business days.

If you think a charge is wrong, please contact us before raising it with your bank — it is almost always quicker to sort out directly. Full terms are in our Terms and Conditions.