Refund Policy

All 27 tests have a free version that needs no card. They use the same generators and the same scoring as Premium, so you can judge whether the service suits you, and whether it runs on your computer, before spending anything. Please use them.

We do not give refunds for change of mind. In particular, no refund is due because:

• You have used Premium, or seen what is inside it
• You decided you no longer need it, or found something else
• You did not get around to using it during the period you paid for
• You did not achieve a particular result in a real test or selection process
• Your account was suspended or terminated for a clear breach of the terms

Every plan is a single one-off payment for a fixed period. Unused time is not refundable or transferable, and we do not refund part of a period pro rata.

If the service materially fails to deliver what you paid for, contact us and we will put it right. That includes:

• An extended outage that prevents you using Premium for a meaningful part of the period you paid for
• Being unable to access what Premium includes, where we cannot resolve it
• A test or feature that does not work as it should, where we cannot fix it within a reasonable time
• A duplicate or clearly mistaken charge
• The service not being what was described on the site

Depending on the problem, the remedy may be a repair, an extension of your Premium time, a partial refund or a full refund. Where the failure is major, you choose between a refund and a replacement.

Anything these lists do not cover is looked at case by case, and assessed according to the Australian Consumer Law.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits those rights. Where anything above conflicts with them, the law applies.

No plan renews and nothing is charged again, so there is nothing to cancel. When your Premium time ends, your account returns to the free version and your saved scores stay.

Email support@cbatone.com.au with the email address on your account and what went wrong. We aim to respond within 5 business days.

If you think a charge is wrong, please contact us before raising it with your bank. It is almost always quicker to sort out directly. Full terms are in our Terms and Conditions.